When you move a license or install a new license, there are potentially a set type of problems that can occur once you start processing if the installed program has not been properly configured.
LOCATION OF PDFeXPLODE.INI (Configuration)
Your configuration consists of one or more (if saved by User) files called PDFeXPLODE.INI. This is a small file saved to your local or server hard drive. You will need to locate and copy this file in order to carry forward your configuration to the new location. If you were on any version prior to Version 4, once you have installed Version 4 and replaced the installed PDF-eXPLODE with the previous INI, you will need to open the PDF-eXPLODE Options menu screen and re-enter any password field as well as ensure all folder locations are still valid on the new PC/Server. Furthermore, please check that buttons and check boxes are correctly selected in the new Options screen as some options have changed in Version 4. Click Apply for any Message ID and then click Save to exit the Options screen.
IF PRINTER ICON DOES NOT APPEAR IN PRINTERS & DEVICES
If the printer icon does not appear in the Printers and Devices, it means, in most cases, that you installed with a 32 Bit installer instead of a 64 Bit one where the Windows version is 64 Bit architecture. Do not try to install a Printer icon manually using an existing PDFeXPLODE printer as this does not work and is likely to give an " Error 545 cancelled by user".
We recommend you do not try to install the printer manually; instead:
PDF-EXPLODE V3 or V4 INSTALLED UNDER WIN 7/8/10
If you are using V3 of PDF-eXPLODE installed under either of Win 7,8 or 10 and you are following the configuration instructions, it is likely you may have set the "Run As Administrator" permission on the PDF-eXPLODE.EXE as shown in the following image: [accessed from right clicking on the EXE and selecting 'properties']
This must NOT be done under the aforementioned Windows environment as UAC (User Account Control) will block PDF-eXPLODE from opening and processing, when you click PRINT to PDFeXPLODE printer in your application.
If you have configured the EXE with Admin privileges, the PDF-eXPLODE V3/V4 print spooler log ( V3 : pdfexplodespl.log V4 : pexspooler.log) is likely to have log lines like these:
"Launching PeX ...
Line , Token does not have the privilege.
Line , CreateProcessAsUser failed, error code=1701596
Unable to launch PeX. "
No special 'Administrator' rights are required to run PDF-eXPLODE.
This is the error: " The specified procedure could not be found"
The following applies to Version 4 ONLY! If you have just installed a Trial version or just moved the PDF-eXPLODE program/License to another PC and downloaded the latest version of PDF-eXPLODE ( V126.96.36.199 July 2015 or later ), then read on...
If you got a screen error like that shown below when PDF-eXPLODE is creating a Master PDF (as a result of clicking PRINT in your application),
then this is a result of an incorrect setting in PDFeXPLODE.INI (found under [installed folder]\INIs\%UserID ) due to an issue that can occur on some sites when installing. Please adjust the following
If you are upgrading from any Version 3 to Version 4 (v188.8.131.52 Jul 2015++ onwards) and you experience the above issue, then you will need to ADD the PDFType=A parameter to your existing PDFeXPLODE.INI (brought forward from v3) on the second line just after the [OPTIONS].
RETIRING THE CURRENT PC/SERVER
Licensing involves updating the web database as well as updating the Demo flag field within PDFeXPLODE.LF license file to 'Licensed'. You get ONE activation and this must be used carefully to ensure the LF file gets updated, thereby avoiding on-going licensing issues. Under Win 7 and other recent Win versions, security permissions tend to block the LF update and consequently the file remains in 'Demo' or evaluation mode. Besides Win permissions, issues with licensing can also be caused by an active UAC (User Account Control). In some business environments, it may be necessary to turn off UAC (Win 7 and above) prior to Licensing, and reboot the PC, as this can block the License file update on your hard drive. If UAC is turned on (above the minimum level), then turn it off now and reboot. You may turn it back on after licensing. Proceed as follows:
4. When the PDF-eXPLODE Evaluation screen appears, select " Activate online" and then click the " Continue " button.
5. When the "Unlock via Internet" dialog appears, enter the License ID and password and click OK.
6 . You must not only get the 'success' message but the evaluation screen must immediately close or else the local pdfexplode.lf file has not been updated and PDF-eXPLODE remains in demo mode but your one license activation is used up.
7. If this happens, contact email@example.com . Allow up to 24 hours to get reactivated, If you should try to reactivate again, you WILL get an error "No Remaining Activations"
FOLDER PERMISSION CONFIGURATION
3. N ow proceed to apply similar permissions to ANY folder(s) that will be used for saving Master and Exploded PDFs. This can be done later if you are unsure at this stage. Apply folder permissions to C:\TEMP\PDFeXPLODE too.
4. If you are intending to SAVE any exploded or Master PDFs to a foreign drive/server, then as the Report Server operates under Local System, it is absolutely critical you :
Share the Folder
Add the Local System as “User”
Provide FULL CONTROL permissions to that Local System
5. IF you are installing a Server version of PDF-eXPLODE and if a LOCAL Server (where PDF-eXPLODE is installed) drive is mapped with another drive letter – DO NOT USE the mapped drive path in any PDF-eXPLODE folder path configuration; instead use the full local path as applications cannot use mapped drives if the mapping is for a local folder
ANTI-VIRUS SOFTWARE "WHITE LISTING"
If you see that PDF-eXPLODE.exe and/or the PDFeXPLODE Printer icon gets suddenly deleted, it is very likely that your Anti-Virus software is the cause of this issue. Please virus check the PDF-eXPLODE folder and once passed as OK, then configure the Anti-Virus software to EXCLUDE both the folder where PDF-eXPLODE is installed and its program EXE under the AV software Setup options . This action will require Admin permissions..
CONFIGURING THE PDFeXPLODE PRINTER
When PDF-eXPLODE is installed, most environments appear to block some or all of the configuration that is done by the installer. For this reason, it is essential you follow the instructions in the attached "How to configure the PDFeXPLODE Printer.PDF" document. This configuration done by right clicking the PDFeXPLODE printer under Printer and Devices and select PRINTER PROPERTIES. Next configure both the GENERAL Tab/Preferences button and the ADVANCED tab/Printing Defaults button. They look similar but actually update different sections of the registry.
PRINT SERVER VERSION ONLY
After installation, please open the Devices and Printers . Now right click on PDFeXPLODE printer and select Printer Properties. Now click on the Sharing tab and check the box to "Share". This step is critical to the workstation being able to share and "see" the PDFeXPLODE printer
WORKSTATION PRINTER DRIVERS (Print Server Version Only)
If you are using any version or User pack of Print Server license, it is necessary to install the PDFeXPLODE printer (only) on each workstation where PDF-eXPLODE processing is intended. Please read the following:
You can also click here to source the PDF : PDFeXPLODE Print Driver installation for version - Print Server
TESTING THE PROCESS
It is important to test the configuration and processing.
PRINTER: You should have done this previously under INSTALLATION #3. You test the printer by right clicking on the Printer icon and select Printer Properties. On the General tab, select Print Test Page. The test PDF will be saved in the default [INSTALLED FOLDER]\PDFS.
EMAILING: You can do this simply by adding the email settings to the PDF-eXPLODE Options/Mail Settings/E-mail Connection settings screen. Press Test Connection . An email will be sent to the Sender address. Check if the email has been received. It is also necessary to verify that the email Test Connection button works when sending emails externally (outside the company's domain). You can do this by changing the Sender address to a Web email address like Gmail/Yahoo/Hotmail and the like.
Login to the Server or Desktop PC as a normal User (non-admin).
Open Notepad and change the Font to Arial / 10 pitch. Now at the head of the text document (line 1) type a tag like this:
Between the front and back pdfexplode 'node', insert an email of your choice to replace the 'firstname.lastname@example.org'. On the second line, just insert any text: e.g. "Test document".
Now select FILE / PRINT and select the just installed PDFeXPLODE printer. This should process and send an email to the address shown between the front/back nodes. This email will probably have no text message if none was entered in the Options/ Mail Settings screen.
If no exploded document was generated nor email was received, then check to verify if the fonts are readable in the 'master PDF - which will be saved to the PDFS sub-folder by default. Please also look at the PDF-eXPLODE.Log which would have a line "Total No of files that have to be generated = 0" indicating that the exploding engine did not "find" any tag to explode. You may have to troubleshoot the reason, if you believe a proper tag was inserted into the document. This article can be of assistance in trouble shooting problems with the exploding or emailing process: Troubleshooting process errors
Article ID: 32
Created On: Thu, Dec 4, 2014 at 5:18 PM
Last Updated On: Wed, Apr 22, 2020 at 10:45 AM
Online URL: https://kb.pdf-explode.com/article/i-have-intermittent-problems-running-pdf-explode-how-do-i-configure-pdf-explode-for-problem-free-processing-32.html