How can I clear the print jobs queue and restart PDF-eXPLODE as it appears frozen?
Our PDF-eXPLODE program seems to be stuck or frozen. If we try to open the program from the desktop shortcut, screen shown below opens with all outstanding jobs and after a very brief wait, the window closes and we are getting nowhere. We tried restarting PDF-eXPLODE several times with the same result. The print files are still appearing in the queue, but no processing activity and we can't seem to delete the jobs.
Our IT team has tried their hand at it but we’re unable to find a solution. Do you feel we should uninstall and reinstall PDF-eXPLODE? Can you provide some guidance?
If you are about to uninstall and reinstall PDF-eXPLODE application, that should be your last option to consider. First try the suggestions below.
When you open the PDF-eXPLODE application and it displays the Process (aka Print) Queue (albeit, very briefly), look at the Status column and see if it says Printing or Waiting.
If it says 'Printing' and it displays very briefly and closes such that it neither recommences processing nor allows you to access the Options configuration screen, then we suggest you go to [installed folder]\INIS\%User ID% (this will be different in Version 3 Desktop where the INI is under the C:\Users\%UserID%\AppData\Roaming folder). Open PDFeXPLODE.INI and search for ' PrinterStop=0' and change this to ' PrinterStop=1'. Click Save . Now w hen you reopen the PDF-eXPLODE process queue window (from the desktop shortcut), the Status should say 'Waiting'. You can now selectively delete any of the jobs you want out of the queue by highlighting it and pressing DEL (delete) button. Sometimes deleting the first job in the queue which previously said Printing may clear the problem and you can then un-suspend the Printer to resume printing from the Printer menu of the print queue by unchecking the SUSPEND PRINTER menu item.
However, if the issue still persists with shutting down the window each time you start the desktop shortcut, then you need to proceed to the instructions below.
Do the following
Why does the Print queue hang?
There could be multiple reasons for this occurrence.
1. The Printer Preferences and Default settings are not correctly configured for Postscript Language level (Windows default of '3' is incorrect and should be '2' ) and True Type Download Option. To access this screen right click on the PDFeXPLODE printer icon and select : PRINTER PROPERTIES-PDFeXPLODE / ADVANCED tab / Default Setting button / Advanced button. You must configure the General tab screen / Preferences button/Advanced, the same way.
2. PDFeXPLODE is multi-User and not Multi tasking program; so if multiple users send report process requests almost at the same time to the PDFeXPLODE printer, it can sometimes cause a "lock" in memory and the program stops processing and is hung. Get users to space their sending of report process request by say 5 minutes apart. This is more an exception than a rule and the risk is low of this error occurring but can nevertheless.
3. Sometimes an unexplained glitch in RAM can occur as multiple apps compete for RAM resources. This is beyond the program's control and the way to clear /unfreeze PDFeXPLODE is to End Task in RAM using Task Manager and delete the pdf-explode.exe*32 under the processes tab
|Posted - Sat, Oct 1, 2016 at 5:58 AM. This article has been viewed 2051 times.|
|Online URL: https://kb.pdf-explode.com/article/how-can-i-clear-the-print-jobs-queue-and-restart-pdf-explode-as-it-appears-frozen-74.html|
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