PDF-eXPLODE Print Server appears to hang when a User’s print output arrives on the server for processing

ISSUE :

PDF-eXPLODE allows a single processing instance. It is possible that 2 instances of the PDF-eXPLODE.EXE exists in the Task Manager and one is causing the other to stall.  OR

The ‘Privilege Level’ in the Win 7/Win 2008 or Win 2003 has not been set up or is incorrectly set up. When a User prints a report on their workstation to the PDFeXPLODE printer, the print output is sent to the server for PDF-eXPLODE processing on the server. Once received, it appears to freeze and is never processed. What can be done?  [Applies to PDF-eXPLODE Server versions only]


ANSWER :

If there is more than one instance of PDF-eXPLODE in Task Manager, open Task Manager and close both/all  PDF-eXPLODE EXE's.  If there is a job in the print queue, that will restart once you double click and reopen PDF-eXPLODE.

OR

Win 7 / Win 200 8

  • Locate the PDF-eXPLODE.exe in the program folder. 
  • Then right click on the file name in Win Explorer and select ' Properties'  from the menu. 
  • When the screen opens, select the ' Compatibility'  tab.  
  • Now click the button 'change settings for all Users'  button in the Privilege Level box. Once this screen appears, check the box ' Run this program as an administrator ' in the Privilege Level box at the bottom of the screen and click  APPLY




Win XP / Win 2003

  • Locate the PDF-eXPLODE.exe in the program folder. 
  • Then right click on the file name in Win Explorer and select ' Properties'  from the menu. 
  • When the menu drops down, select the ' Run As... menu item  
  • Now click the option ' The following user . Enter the user: Administrator and the Administrator's password and click OK 
  • This will save in the registry and you will not need to enter this any time again in the future

Posted - Fri, Dec 5, 2014 at 1:01 PM. This article has been viewed 1770 times.
Online URL: https://kb.pdf-explode.com/article/pdf-explode-print-server-appears-to-hang-when-a-user-s-print-output-arrives-on-the-server-for-processing-43.html

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