ISSUE:  When I click the PDF-eXPLODE.exe to start the program I get an error 481 as shown in the image here:      How do I fix it?      ANSWER:  Here are the likely associated causes of this error and suggested fixes   Cause of the error  ... Read More

OVERVIEW: Applies to: PDF-EXPLODE users sending invoices, payroll, tax, or medical documents by email. PDF-EXPLODE enables automated email delivery of PDF documents. While many business documents (such as invoices) can be sent openly, ... Read More

ISSUE: Occasionally I have to reprint a previously run PDF Invoice using the PDF-eXPLODE process. This is essential because once the Invoice is printed and flagged, I am unable to easily reprint the Invoice in my accounting software again. On... Read More

ISSUE: When I print a report to the PDFeXPLODE Pirnter, I get this strange error "Error No: 62 Input past end of file Line No  110 Procedure - 'GetPSTitle'". This was not happening last week and it does not happen if I have a PDF... Read More

ISSUE : PDF-eXPLODE allows a single processing instance. It is possible that 2 instances of the PDF-eXPLODE.EXE exists in the Task Manager and one is causing the other to stall.  OR The ‘Privilege Level’ in the Win 7/Win 2008 or... Read More

ISSUE : A User posed the following question: "Just reviewing the options for printing.  I can see that you can set it to Email and Print, or just print and not email.  It would be really nice if there was an option to ‘Email when... Read More

ISSUE: Some of the Clients may not have email addresses. So processing a whole batch of invoices where only some of them have email addresses, need not be a processing problem. Where an Invoice has no email address, it is necessary to Print and... Read More

ISSUE I have a password Variable correctly coded in my PDF-eXPLODE document tag. I have also configured Password variable in the PDF-eXPLODE Options screen. When PDF-eXPLODE processing is done, I notice that the PDF files are not encrypted.   ... Read More

ISSUE: We currently are licensed and use PDF eXPLODE with PDF-eMONITOR to explode and email PDFs received directly from our accounting software into a specific network folder .  Can we have PDF-eMONITOR poll/monitor a Sharepoint folder as opposed... Read More

ISSUE : Some characters cannot be used in the tag. ANSWER : Illegal Characters In PDF-eXPLODE, the tag (without the <pdfexplode> front and back node) is used as a temporary PDF file name. Some characters cannot be used  in... Read More

ISSUE : When processing a report I get the error "System cannot find the specified file". The process stops until I click OK and then the PDF-eXPLODE process aborts. ANSWER : This can be due to one of the following issues: Your Anti... Read More

ISSUE : I have a Word document with several pages to be exploded and emailed. However despite creating the Master PDf and the correct number of exploded PDFs, it does not email. My 'Test Connection' button works. So what is the issue?... Read More

ISSUE : I have a large multi-page Invoice report that must be exploded into several PDFs. Each of the exploded PDFs are assigned a destination email if the Client has an email address in the database. However there are a handful of Clients with... Read More

ISSUE: If you are in non-silent mode and you select PRINT from your report or document, you are prompted with the PDF-eXPLODE Print options screen. On clicking the  EXPLODE NOW  or  CREATE PDF  button in order to continue the processing,... Read More

ISSUE: How do I stop PDF-eXPLODE from processing a job? I terminated the PDF-eXPLODE process in the Windows Task manager but every time I start up PDF-eXPLODE, the job processing resumes. ANSWER: The .TMP file is the source output... Read More

ISSUE: PDF-eXPLODE has 2 logs files generated during processing - What does each one do and where do I locate them? ANSWER: Each LOG file in PDF-eXPLODE has a specific purpose. Most processing errors can can be debugged by use of either PDF... Read More

ISSUE: We are using PDF Exploded Version 3, server license, This has been running fine on a server for quite a while now, and all of the sudden we have begun receIving error messages on the server every now and then. This happens when a user prints... Read More

ISSUE: I have been dragging and dropping PDFs on the PDF-eXPLODE print queue window. What normally happens next is the program immediately starts exploding (or splitting) the pages of the PDFs and finally emails them. Lately, the moment I drag and... Read More

Issue: If you Drag and Drop a PDF which has an embedded PDF-eXPLODE tag on each page, the exploding process does not commence immediately as it should. Generally the mouse cursor should display as a '+' over the Printer queue surface... Read More

ISSUE: Microsoft Excel  worksheets do not have preset pagination like a Word document. The page formatting is generally done during the print stage. Where or how can I insert a PDF-eXPLODE tag so it appears on each page of the Excel report? ... Read More

ISSUE: Our PDF-eXPLODE program seems to be stuck or frozen. If we try to open the program from the desktop shortcut, screen shown below opens with all outstanding jobs and after a very brief wait, the window closes and we are getting nowhere.Â... Read More

ISSUE: In the Report  (e.g. Crystal Reports) or a document (MS Word) to be exploded by PDF-eXPLODE,  any text (for example "Click Here") that is configured as an  HTML Hyperlink (highlight text, right click and select  'Hyperlink&... Read More

ISSUE : I am getting a "Run time error 70 - permission denied".. This seems to happen each time I am either about to create a PDF or the program says "Processing Client documents" ANSWER : You may not have permissions to write... Read More

ISSUE:  I click Print in my accounting report and I see the report output prepared by Windows. Sometimes nothing happens; other times, I see PDF-exPLODE start creating a PDF but nothing further happens. The program closes with no exploded PDFs... Read More