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General Knowledge Articles

How do I prevent or minimise the risk of my emails going to SPAM?

Viewed 2044 times since Mon, Jul 30, 2018

ISSUE: Is there a way to schedule the emails to reduce the likelihood of the email server being flagged as a spammer? For example, if we have 500 emails to send and they all go at once that will likely trigger a 'black list' event. ... Read More

How can I update an Excel Header or Footer with a Cell Value?

Viewed 15382 times since Thu, Jan 17, 2019

ISSUE: MS Excel does not appear to be able to interpret a cell value inside any Page Header or Footer. Is there some sort of intelligent or automated way to update the Header or Footer with the value of the cell shown in the header? ANSWER:... Read More

Gmail currently require a two-step authentication to access my email account. How do I send SMTP emails using Gmail credentials?

Viewed 1334 times since Wed, Nov 18, 2020

[This article is presented here, courtesy of Sharon Bates, IT programmer and Reseller of PDF-eXPLODE] ISSUE: Gmail currently require a two-step authentication to access my email account. This has impacted my PDF-eXPLODE SMTP sending. How can I send... Read More

Is PDF eXPLODE HIPAA compliant ?

Viewed 1402 times since Mon, Mar 9, 2020

ISSUE: PDF-eXPLODE is used for emailing documents in the Occupational Health and Safety industry and Medical Record keeping industries. Is it HIPAA complaint and specifically, in relation to SYSTOC software? ANSWER: Absolutely... Read More

Is PDF-eXPLODE GDPR compliant?

Viewed 1785 times since Mon, May 28, 2018

ISSUE: On 25th May 2018, the EU (European Union) introduced a regulation known as GDPR (General Data Protection Regulation). This requires all data (in the case of PDF-eXPLODE) to be secured. Is PDF-eXPLODE GDPR compliant? ANSWER: Quick answer... Read More

We are interested in trying the free trial for PDF-eXPLODE; however, we would like to see the terms of use of the Evaluation/Trial

Viewed 1806 times since Sun, Feb 18, 2018

ISSUE: My company is not in the habit of downloading 'Try and Then Buy' software. But w e are interested in trying the free trial for PDF-eXPLODE; however, we would like to review any terms or conditions attached to the download... Read More

Creating a Printer with some default properties for use with PDF-eXPLODE

Viewed 2150 times since Tue, Mar 22, 2016

ISSUE: I need to create a print out of an exploded PDF using the Client or Message ID PRINT (Print Only) facility. However I need the print to be in color and printed from a specific paper Tray. Is there a way to achieve this? ANSWER: Yes... Read More

How does the end to end process of PDF-eXPLODE work?

Viewed 2181 times since Tue, Nov 10, 2015

ISSUE: I am trying to understand the overall approach to setting up and processing document delivery with PDF-eXPLODE. Please explain! ANSWER: INSTALLING PDF-eXPLODE You install the product (space required around 35 Mb) on any Server and... Read More

How are Emails sent and received on the Internet?

Viewed 2388 times since Sat, Nov 29, 2014

ISSUE:I am trying to understand in simple terms, how does an email created in my email client like MS Outlook or Outlook Express (or any other), get delivered to my recipient address.ANSWER:It is best to explain this with a video from YouTube. Please... Read More

How can I get the Notification bubble to appear in my system tray when I print to the PDFeXPLODE printer or any other printer

Viewed 2412 times since Tue, Oct 31, 2017

ISSUE: I would like to get a notification when my workstation PDFeXPLODE printer processes the Print output and sends it to the server for processing. How can I do this? This is what I would like to appear in the system tray. �... Read More

Each of my emails sent by PDF-eXPLODE via MS Outlook appear either locked or corrupted and I cannot seem to open or send them

Viewed 2632 times since Thu, Dec 4, 2014

ISSUE: I have configured MS Outlook for sending email from PDF-eXPLODE. Each email I try to send via MS Outlook appear in the 'Outbox' but do not get transmitted. When I try to open them to send, I get the error message "Cannot... Read More

What is ’Run As Administrator’ and why do I need to use it with PDF-eXPLODE licensing when I am already an Administrator?

Viewed 3133 times since Wed, Oct 12, 2016

ISSUE: I am an Administrator on my network. However when I tried to license PDF-eXPLODE using the 'Activate On line' option in the Evaluation screen, I get a message saying the product was successfully licensed and yet the program... Read More

Can you give me some File and Folder naming guidelines for Windows?

Viewed 3231 times since Fri, Dec 5, 2014

Characters to avoid in File names When you create files in Windows based PDF-eXPLODE, your PDF files could be viewed by numerous users who use an operating systems like Mac and Linux besides Windows and devices like (iPads, tablets, and smartphones... Read More

What is SMTP?

Viewed 3541 times since Sat, Nov 29, 2014

ISSUE: Please explain to me what SMTP stands for and how does it work? And why does PDF-eXPLODE not support IMAP? ANSWER: All email protocols can be divided into OUTGOING email and INCOMING email protocols. The OUTGOING email... Read More

What is the difference in the various versions of PDF-eXPLODE?

Viewed 7378 times since Sat, May 2, 2015

ISSUE: I am currently evaluating PDF-eXPLODE to determine which Server product is right for me. Can you provide some insight on how the Server versions differ? ANSWER: PDF-eXPLODE comes in three Server versions besides a Desktop Single User... Read More

Recently Added Articles

Error 62 - Input past end of file

Published on Thu, Aug 15, 2024

Installing PDF-eXPLODE on a new server

Published on Sun, Dec 25, 2022 in Installing

When I drag and drop a PDF on to PDF-eXPLODE window, it starts printing to the PDFeXPLODE printer instead of splitting and emailing

Published on Mon, Dec 12, 2022

When I enter the License ID and Password for Licensing, I get an Error #101

Published on Thu, Nov 24, 2022

The ’Open With’ PDF-eXPLODE context menu does not appear in the Windows right click menu

Published on Fri, Nov 4, 2022

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