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General Knowledge Articles
Gmail currently require a two-step authentication to access my email account. How do I send SMTP emails using Gmail credentials?
Viewed 322 times since Wed, Nov 18, 2020
[This article is presented here, courtesy of Sharon Bates, IT programmer and Reseller of PDF-eXPLODE] ISSUE: Gmail currently require a two-step authentication to access my email account. This has impacted my PDF-eXPLODE SMTP sending. How can I send... Read More
Is PDF eXPLODE HIPAA compliant ?
Viewed 758 times since Mon, Mar 9, 2020
ISSUE: PDF-eXPLODE is used for emailing documents in the Occupational Health and Safety industry and Medical Record keeping industries.  Is it HIPAA complaint and specifically, in relation to SYSTOC software?     ANSWER: Absolutely... Read More
Is PDF-eXPLODE GDPR compliant?
Viewed 939 times since Mon, May 28, 2018
ISSUE:  On 25th May 2018, the EU (European Union) introduced a regulation known as GDPR (General Data Protection Regulation). This requires all data (in the case of PDF-eXPLODE) to be secured. Is PDF-eXPLODE GDPR compliant?    ANSWER: Quick answer... Read More
How do I prevent or minimise the risk of my emails going to SPAM?
Viewed 1343 times since Mon, Jul 30, 2018
ISSUE: Is there a way to schedule the emails to reduce the likelihood of the email server being flagged as a spammer? For example, if we have 500 emails to send and they all go at once that will likely trigger a 'black list' event.  ... Read More
We are interested in trying the free trial for PDF-eXPLODE; however, we would like to see the terms of use of the Evaluation/Trial
Viewed 1369 times since Sun, Feb 18, 2018
ISSUE:  My company is not in the habit of downloading 'Try and Then Buy' software.  But w e are interested in trying the free trial for PDF-eXPLODE; however, we would like to review any terms or conditions attached to the download... Read More
How can I get the Notification bubble to appear in my system tray when I print to the PDFeXPLODE printer or any other printer
Viewed 1571 times since Tue, Oct 31, 2017
ISSUE:  I would like to get a notification when my workstation PDFeXPLODE printer processes the Print output and sends it to the server for processing. How can I do this? This is what I would like to appear in the system tray.     ... Read More
Creating a Printer with some default properties for use with PDF-eXPLODE
Viewed 1691 times since Tue, Mar 22, 2016
ISSUE:  I need to create a print out of an exploded PDF using the Client or Message ID PRINT (Print Only) facility. However I need the print to be in color and printed from a specific paper Tray. Is there a way to achieve this?    ANSWER: Yes... Read More
How does the end to end process of PDF-eXPLODE work?
Viewed 1692 times since Tue, Nov 10, 2015
ISSUE:  I am trying to understand the overall approach to setting up and processing document delivery with PDF-eXPLODE. Please explain!    ANSWER: INSTALLING PDF-eXPLODE You install the product (space required around 35 Mb) on any Server and... Read More
How are Emails sent and received on the Internet?
Viewed 1893 times since Sat, Nov 29, 2014
ISSUE:I am trying to understand in simple terms, how does an email created in my email client like MS Outlook or Outlook Express (or any other), get delivered to my recipient address.ANSWER:It is best to explain this with a video from YouTube. Please... Read More
Each of my emails sent by PDF-eXPLODE via MS Outlook appear either locked or corrupted and I cannot seem to open or send them
Viewed 2111 times since Thu, Dec 4, 2014
ISSUE: I have configured MS Outlook for sending email from PDF-eXPLODE. Each email I try to send via MS Outlook appear in the  'Outbox'  but do not get transmitted. When I try to open them to send, I get the error message "Cannot... Read More
What is ’Run As Administrator’ and why do I need to use it with PDF-eXPLODE licensing when I am already an Administrator?
Viewed 2325 times since Wed, Oct 12, 2016
ISSUE:  I am an Administrator on my network. However when I tried to license PDF-eXPLODE using the 'Activate On line'  option in the Evaluation screen, I get a message saying the product was successfully licensed and yet the program... Read More
Can you give me some File and Folder naming guidelines for Windows?
Viewed 2661 times since Fri, Dec 5, 2014
 Characters to avoid in File names When you create files in Windows based PDF-eXPLODE, your PDF files could be viewed by numerous users who use an operating systems like Mac and Linux besides Windows and devices like (iPads, tablets, and smartphones... Read More
What is SMTP?
Viewed 2815 times since Sat, Nov 29, 2014
ISSUE: Please explain to me what SMTP stands for and how does it work? And why does PDF-eXPLODE not support IMAP? ANSWER: All email protocols can be divided into OUTGOING email and INCOMING email protocols.  The  OUTGOING email... Read More
What is the difference in the various versions of PDF-eXPLODE?
Viewed 6105 times since Sat, May 2, 2015
ISSUE: I am currently evaluating PDF-eXPLODE to determine which Server product is right for me. Can you provide some insight on how the Server versions differ?   ANSWER: PDF-eXPLODE comes in three Server versions besides a Desktop Single User... Read More

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