ISSUE: PDF-eXPLODE has run for a a good few years with no issues. Today we now have a problem where print options appears when running in visible (NON-SILENT) mode, if I click on Explode Now, the process window comes up with "Initializing PDF... Read More

ISSUE: My SMTP settings in PDF-eXPLODE Email Settings is a Username nd Password. However, Gmail is complaining that PDF-eXPLODE the app, is 'Not Secure'.  I have to replace the password with an App-password based on 2 Step... Read More

ISSUE:  I ran a batch of emails and some were not sent but marked as Invalid. None of these emails were placed into the FAILED sub-folder under the install folder. Why are Invalid emails treated differently to Failed ones?   ANSWER: In PDF-eXPLODE,... Read More

ISSUE:  I have been experiencing intermittent failures when sending SMTP emails from PDF-eXPLODE via Office 365. I was advised that the possible reason for this was my old version of PDF-eXPLODE had an outdated TLS component. So I updated my... Read More

[This article is presented here, courtesy of Sharon Bates, IT programmer and Reseller of PDF-eXPLODE] ISSUE: Gmail currently require a two-step authentication to access my email account. This has impacted my PDF-eXPLODE SMTP sending. How can I send... Read More

ISSUE: I am using PDF-eXPLODE V4 and send emails via my MS Outlook application on my desktop. Each email is sent with the sender showing my personal email ( Joe@myserver.com ) despite the fact I configured PDF-eXPLODE to Send From ... Read More

ISSUE: All emails via MS Outlook (MAPI configuration instead of SMTP) are not sent and an Error 0 appears in the log. What does this error relate to? ANSWER: MS Outlook does not necessarily communicate much information back to PDF-eXPLODE... Read More

ISSUE: Clicking the Test connection button produces an error.   OR in Win 7 the button is disabled (the button click does not initiate any response.). The solution below applies to both errors i.e. when you get a Windows error 429 or no button... Read More

ISSUE:  In PDF-eXPLODE, I use MS Outlook MAPI connection as my emailing solution. However I have found since our MS Office upgrade, each time an email message is delivered by PDF-eXPLODE to Outlook for emailing, a warning message interrupts the... Read More

ISSUE: I have configured MS Outlook for sending email from PDF-eXPLODE. Each email I try to send via MS Outlook appear in the  'Outbox'  but do not get transmitted. When I try to open them to send, I get the error message "Cannot... Read More

ISSUE: My emails do not send and the detailed log shows a Win socket Error: 10053  WSAECONNABORTED -An established connection was aborted by the software in your host machine.  ANSWER: This error may be caused by anti-virus... Read More

ISSUE: I notice that my MS Outlook option in the Email Connection Settings is greyed out (aka disabled) despite the fact I have MS Outlook installed on the PC. What is the reason or how can I use MS Outlook (MAPI) for emailing? ANSWER: For... Read More

ISSUE: The following error appears in the log just as PDF-eXPLODE is about to send emails.  Error #: 429 occurred - ActiveX component can't create object  This causes the program to abort emailing and the process session ends with no... Read More

Issue: Each time I use an email address which is an external domain, the email errors. This happens also when I do a test connection. Answer:   The first thing we need to establish is a real reason for any email sending error. Open... Read More