ISSUE:  How can I configure my new PC (or Server) with the PDF-eXPLODE License I am moving from another server?   ANSWER: This answer applies to both a license move or a new installation of PDF-explode on your (new) PC or Server.  It... Read More

Can you advise where the master pdf templates can be accessed in through the pdf explode program interface? We need to update our templates but the IT person who set this up is no longer available.     You can open PDF-eXPLODE from the desktop... Read More

ISSUE: PDFeXPLODE printer shows as OffLine and can't be turned online. This means we can't run any PDF-eXPLODE processing ANSWER: This could be the result of either of the following issues: The last print spooler job may have... Read More

ISSUE: When you click  PRINT  in your report writer or business software, a PDF-eXPLODE Print Options screen appears and processing appears to be all manual from here with the need to click the EXPLODE NOW  button, then enter the path... Read More

ISSUE:  In PDF-eXPLODE, I use MS Outlook MAPI connection as my emailing solution. However I have found since our MS Office upgrade, each time an email message is delivered by PDF-eXPLODE to Outlook for emailing, a warning message interrupts the... Read More

ISSUE:In all versions of PDF-eXPLODE (Desktop /Print,Terminal or Report Server), when a User opens up PDF-eXPLODE for the first time, PDF-eXPLODE creates a User specific configuration ("pdfexplode.ini"). It will use this configuration when this User... Read More

ISSUE:  Our company would like to send MS Word documents using PDF-eXPLODE as it does not seem possible to attach the Word document to an email as a PDF attachment, nor can you apparently attach other additional PDFs with the outgoing email... Read More

ISSUE: I have an existing report in PDF format, occasionally created by another PDF engine (or in some cases, previously generated by PDF-eXPLODE itself).  I need to regenerate this report to email the pages. I have no way of regenerating the... Read More

ISSUE: Incorrect exploded file names or archived folders are only a few of the errors I seem to get in the Log. What are the rules for a Tag? ANSWER: What is a "TAG"? A "Tag" is a string of text embedded in the report, in a... Read More

ISSUE: I have configured my Paystubs message ID to be secured as part of the processing. I have added  a Coversheet to be inserted into the front of the exploded, secured PDF as part of the message ID configuration, before it is sent by email to the... Read More

ISSUE:  When running PDF-eXPLODE, the User will get an error showing in the log of "Illegal Call" when exploding the PDF.  This shows as follows in the log:   Starting Exploding engine. Removing forbidden characters from tag. ... Read More

ISSUE: I click the TEST Connection button and I get a screen message saying " Your Mail Connection appears to be OK.  Please check your e-mail to ensure you received the Test e-mail sent. " However, I never received any e-mail and when... Read More

ISSUE: I am creating a bulk PDF from Crystal Reports with the email address tagged into the page header.  I want to be able to create one PDF per invoice and then auto email each page to the appropriate email.  I do not want one PDF containing... Read More

ISSUE: When a Workstation User prints to the Printer Server, the PDF document is garbled - strange looking or missing characters, large white spaces between tag values, weird font.   This problem can occur randomly at some and not other... Read More

ISSUE:  I have some unusual file name requirements when processing PDF-eXPLODE document delivery. Can you detail the various methods by which we can customize our filename?   ANSWER: PDF-eXPLODE has a number of ways to configure and customize the... Read More

ANSWER: GENERAL It is very important that you install either of the 32 Bit or 64 Bit which matches your Windows architecture. If you don't, a 32 B installer cannot install the printer in a 64 B Win version. No error will occur - but no... Read More