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Configuring Articles
Change master pdf template
Viewed 324 times since Thu, Sep 28, 2017
Can you advise where the master pdf templates can be accessed in through the pdf explode program interface? We need to update our templates but the IT person who set this up is no longer available.     You can open PDF-eXPLODE from the desktop... Read More
Each time I send an email in PDF-eXPLODE using MS Outlook MAPI, I get a warning message from Outlook and the program is interrupted and paused waiting for my input.
Viewed 1311 times since Fri, Sep 21, 2018
ISSUE:  In PDF-eXPLODE, I use MS Outlook MAPI connection as my emailing solution. However I have found since our MS Office upgrade, each time an email message is delivered by PDF-eXPLODE to Outlook for emailing, a warning message interrupts the... Read More
How can I set up a MS Word document to use with PDF-eXPLODE?
Viewed 1480 times since Fri, Jun 22, 2018
ISSUE:  Our company would like to send MS Word documents using PDF-eXPLODE as it does not seem possible to attach the Word document to an email as a PDF attachment, nor can you apparently attach other additional PDFs with the outgoing email... Read More
When I click PRINT in my report, PDF-eXPLODE opens up with a Print Options screen and I have to click EXPLODE NOW
Viewed 1722 times since Thu, Dec 4, 2014
ISSUE: When you click  PRINT  in your report writer or business software, a PDF-eXPLODE Print Options screen appears and processing appears to be all manual from here with the need to click the EXPLODE NOW  button, then enter the path... Read More
PDFeXPLODE Printer is Offline and can’t be turned back online
Viewed 1797 times since Thu, Dec 4, 2014
ISSUE: PDFeXPLODE printer shows as OffLine and can't be turned online. This means we can't run any PDF-eXPLODE processing ANSWER: This could be the result of either of the following issues: The last print spooler job may have... Read More
Can I have one Global PDF-eXPLODE configuration that will work for all Users?
Viewed 1948 times since Thu, Dec 4, 2014
ISSUE:In all versions of PDF-eXPLODE (Desktop /Print,Terminal or Report Server), when a User opens up PDF-eXPLODE for the first time, PDF-eXPLODE creates a User specific configuration ("pdfexplode.ini"). It will use this configuration when this User... Read More
How can I explode and email my "tagged" PDF which was generated using another PDF creator?
Viewed 2083 times since Thu, Dec 4, 2014
ISSUE:Sometimes the PDF generated by PDF-eXPLODE may have font formatting issues. This makes it impossible for the PDF-eXPLODE exploding engine to read this Master PDF and explode it. What is the syntax for running this process and exploding and... Read More
How do I correctly Tag a document for PDF-eXPLODE processing - what are the rules for a tag?
Viewed 2584 times since Thu, Dec 4, 2014
ISSUE:Incorrect exploded file names or archived folders are only a few of the errors I seem to get in the Log. What are the rules for a Tag?ANSWER: What is a "TAG"?A "Tag" is a string of text embedded in the report, in a specific format conforming to... Read More
I can’t seem to insert a PDF Coversheet into the front or back of my exploded secured Paystub PDF.
Viewed 2778 times since Thu, Dec 18, 2014
ISSUE: I have configured my Paystubs message ID to be secured as part of the processing. I have added  a Coversheet to be inserted into the front of the exploded, secured PDF as part of the message ID configuration, before it is sent by email to the... Read More
I am evaluating the software and get an error "Illegal Call" when the program is about to explode so effectively the program is not working at all. What can I do?
Viewed 2906 times since Wed, Jul 15, 2015
ISSUE:  When running PDF-eXPLODE, the User will get an error showing in the log of "Illegal Call" when exploding the PDF.  This shows as follows in the log:   Starting Exploding engine. Removing forbidden characters from tag. ... Read More
I cannot send emails from PDF-eXPLODE despite getting a success message when running a ’Test Connection’.
Viewed 3197 times since Mon, Oct 5, 2015
ISSUE: I click the TEST Connection button and I get a screen message saying " Your Mail Connection appears to be OK.  Please check your e-mail to ensure you received the Test e-mail sent. " However, I never received any e-mail and when... Read More
How can I burst and auto send by email, an Invoice batch with a tag consisting of only an email address where several invoices are tagged with the same email address ?
Viewed 3624 times since Thu, Feb 25, 2016
ISSUE: I am creating a bulk PDF from Crystal Reports with the email address tagged into the page header.  I want to be able to create one PDF per invoice and then auto email each page to the appropriate email.  I do not want one PDF containing... Read More
When a User prints to the Printer Server from Windows 7 workstation, the PDF document is garbled.(missing characters, weird font, large space gaps)
Viewed 5053 times since Thu, Dec 4, 2014
ISSUE: When a Workstation User prints to the Printer Server, the PDF document is garbled - strange looking or missing characters, large white spaces between tag values, weird font.   This problem can occur randomly at some and not other... Read More
What are the different ways to create exploded PDF file names?
Viewed 5522 times since Thu, Dec 18, 2014
ISSUE:  I have some unusual file name requirements when processing PDF-eXPLODE document delivery. Can you detail the various methods by which we can customize our filename?   ANSWER: PDF-eXPLODE has a number of ways to configure and customize the... Read More
I have intermittent problems running PDF-eXPLODE. How do I configure PDF-eXPLODE for problem free processing?
Viewed 9103 times since Thu, Dec 4, 2014
ANSWER: GENERAL It is very important that you install either of the 32 Bit or 64 Bit which matches your Windows architecture. If you don't, a 32 B installer cannot install the printer in a 64 B Win version. No error will occur - but no... Read More

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