I can’t get MS Outlook to send PDFeXPLODE emails from my accounting (department) email address. It keeps sending them from my personal (default) email account.
I am using PDF-eXPLODE V4 and send emails via my MS Outlook application on my desktop. Each email is sent with the sender showing my personal email ( Joe@myserver.com ) despite the fact I configured PDF-eXPLODE to Send From "firstname.lastname@example.org". How do I fix this?
This behavior is typically from MS Outlook and is unchangeable. So here is what you can do:
- You can either have multiple MS Outlook profiles – to create different profiles, please see here: https://support.office.com/en-us/article/Switch-to-another-Outlook-email-profile-be3b617f-3f64-43d3-9037-8313b431803c . You can name one profile “PDFeXPLODE” and connect it to email address email@example.com . You will also link this profile to the appropriate Outlook Data file (that stores all INCOMING and SENT emails from a firstname.lastname@example.org ). The other profile “Joe”, will be linked to your email Joe@myserver.com . It is also possible to set your options so that when you start Outlook, you can be prompted for a profile. If you are running PDF-eXPLODE during the day, change your profile before “PRINTING” by selecting from the menu File > Account Settings > Change Profile. Outlook will close and you need to reopen MS Outlook manually and select profile PDFeXPLODE to now run your invoicing through PDFeXPLODE.
- Alternatively, if you do not deploy an Exchange Mail Server, you can add another mailbox and Data File for email@example.com to your existing profile - FILE/Info/Account Settings and change the default on both the Mail Box and Data files before running the PRINT to PDFeXPLODE like this:
Both those options should resolve the issue. Most users use option 1 where their organisation is using an Exchange Mail Server.