I can’t get MS Outlook to send PDFeXPLODE emails from my accounting (department) email address. It keeps sending them from my personal (default) email account.

ISSUE:

I am using PDF-eXPLODE V4 and send emails via my MS Outlook application on my desktop. Each email is sent with the sender showing my personal email ( Joe@myserver.com ) despite the fact I configured PDF-eXPLODE to Send From "accounting@myserver.com". How do I fix this?

  ANSWER:

This behavior is typically from MS Outlook and is unchangeable. So here is what you can do:

1. You can either have multiple MS Outlook profiles – to create different profiles, please see here: https://support.office.com/en-us/article/Switch-to-another-Outlook-email-profile-be3b617f-3f64-43d3-9037-8313b431803c .  You can name  one profile “PDFeXPLODE” and connect it to email address  accounting@myserver.com .   You will also link this profile to the appropriate Outlook Data file (that stores all INCOMING and SENT emails from acounting@myserver.com ). The other profile “Joe”, will be linked to your email Joe@myserver.com . It is also possible to set your options so that when you start Outlook, you can be prompted for a profile.                                                                                                                                                                                                   
2. If you are running PDF-eXPLODE during the day, change your profile before “PRINTING” by selecting from the menu  File  >  Account Settings  >  Change Profile. Outlook will close and you need to reopen MS Outlook manually and select profile PDFeXPLODE to now run your invoicing through PDFeXPLODE. 

   

                              
3. Alternatively, if you do not deploy an Exchange Mail Server, you can add another mailbox and Data File for accounting@myserver.com  to your existing  profile - FILE/Info/Account Settings and ensure that the relevant email address is pointing to the correct MS Outlook database as shown in the image below: 

   

Both those options should resolve the issue. Most users use option 1 where their organisation is using an Exchange Mail Server.