3000AD Knowledge Base
Home » Categories » Multiple Categories

Each of my emails sent by PDF-eXPLODE via MS Outlook appear either locked or corrupted and I cannot seem to open or send them

I have configured MS Outlook for sending email from PDF-eXPLODE. Each email I try to send via MS Outlook appear in the  'Outbox'  but do not get transmitted. When I try to open them to send, I get the error message "Cannot open this item". What can I do to resolve this issue as none of my emails from PDF-eXPLODE via MS Outlook are being sent out. 


MS Outlook displays an error when you double click the email message, with the email stuck (unsent) in the Outbox queue.

This error occurs when some corruption has occurred in MS Outlook. It generally affects emails received from third party software (like PDF-eXPLODE) to be sent via Outlook. The unsent email appears to be corrupted and hence the above message, preventing it from being sent. The error is generally caused by the existence of Anti-Virus software as an email ' Add-In'.   We therefore recommend you remove this Anti virus add-in and then run the MS Outlook setup again but this time select 'Repair'. Once Repair has been run after the antivirus add-is removed, the problem should be fixed.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Security Code Security Code

Subscribe to Knowledge Base

Get notified when new articles are added to the knowledge base.