My Licensed PDF-eXPLODE install has suddenly turned back to Evaluation (’Demo’) mode - why?
Viewed 238 times since Wed, Mar 13, 2019
ISSUE: My PDF-eXPLODE program, which was installed over two year ago, suddenly came up with the evaluation screen this morning. I thought the license was a permanent license. I have not moved the license to another PC. Why did my install revert... Read More
What is the correct method of licensing PDF-eXPLODE as I have not been successful?
Viewed 834 times since Wed, Feb 1, 2017
ISSUE: I informed 3000AD Systems that I need to reactivate the license as the old PC has been retired from service. I was promptly informed that the license was reactivated and ready to relicense. I have installed the correct version PDF-eXPLODE ... Read More
When I enter the License ID and password I get an error 69
Viewed 1167 times since Wed, Nov 26, 2014
ISSUE:On entering the license details in the PDF-eXPLODE 'Activate On-Line' screen, you get an 'error # 69 - please contact Technical support' ANSWER:The error is a result of an incompatible license ID and License file (pdfexplode... Read More
PDF-eXPLODE remains in Demo mode despite correctly licensing it
Viewed 1193 times since Sun, Nov 30, 2014
ISSUE:When you license PDF-eXPLODE for the first time, you get a message saying 'License ID accepted. Thank you for purchasing PDF-eXPLODE'. You now close PDF-eXPLODE and then re-open it and the evaluation (demo) screen appears again.ANSWER... Read More
What is ’Run As Administrator’ and why do I need to use it with PDF-eXPLODE licensing when I am already an Administrator?
Viewed 1565 times since Wed, Oct 12, 2016
ISSUE: I am an Administrator on my network. However when I tried to license PDF-eXPLODE using the 'Activate On line' option in the Evaluation screen, I get a message saying the product was successfully licensed and yet the program... Read More
What are the requirements for moving the PDF-eXPLODE license to a new PC or Server?
Viewed 2225 times since Sun, Nov 30, 2014
ISSUE:My PC is about to be decommissioned and removed from service. What do I do about licensing the program on the new PC?ANSWER:PDF-eXPLODE's license is valid for one activation and can only be installed on one PC at any one time. If your PC... Read More