What are the requirements for moving the PDF-eXPLODE license to a new PC or Server?
My PC is about to be decommissioned and removed from service. What do I do about licensing the program on the new PC?
PDF-eXPLODE's license is valid for one activation and can only be installed on one PC at any one time. If your PC has crashed and it has to be rebuilt or re-imaged, or the PC is being retired from service and replaced, you can request 3000AD Systems to reactivate the license you have for reuse on the new PC. You are required to send an email to either of the following addresses: firstname.lastname@example.org, email@example.com, or firstname.lastname@example.org giving information about your license name and ID. Allow up to 2 working days for your email to be responded. If you fail to inform 3000AD Systems before re-licensing, you are likely to get a licensing error "No more activations remaining".
If you are using PDF-eXPLODE version 3 or later, then your License ID can be located by starting PDF-eXPLODE (from the installed shortcut link if available) and when the printer queue window opens, click on the HELP menu and then select About from the drop down. On the About screen, click on the License Details button. Your License ID and Licensee name are important; alternatively these details can be sourced from the original purchase invoice. If you are unable to advise the License ID, then at least the licensee name will be required.
If you just needed to re-install the PDF-eXPLODE program on the same PC (without any re-imaging or operating system changes), then re-licensing would not normally be required unless one or more of the license registry settings or file(s) has somehow corrupted.
When you activate the license, you will receive an "Activation successful" message. This message acknowledges that the Web database has been updated. Your license count (remembering you get only ONE activation per license purchased), is now set to zero. However, the local license file (PDFeXPLODE.LF) found in the installed folder must also be changed from Evaluation to Licensed mode. If that fails to happen, then the next time you restart PDF-eXPLODE, it will still display the evaluation banner screen. If you then try to re-license PDF-eXPLODE again now, it will give you an error "No more remaining activation" as your license count=0. You will need to send 3000AD Systems an email to re-activate.
To prevent any of the foregoing happening, BEFORE LICENSING, please configure your PDF-eXPLODE software as follows:
- Login as 'Admin'
- Start PDF-eXPLODE.EXE from the installed folder (and NOT from the shortcut) by right clicking on the EXE and select Run As Administrator from the pop up menu. Please disregard the fact that you are logged in as Admin as some special privileges result from this menu item that prevent any UAC blocking of the license file update.
- Now when PDF-eXPLODE opens under the Run As Administrator execution, you can click on the second option 'Activate On Line' and enter the License ID and password; click OK. You should get a success message and the evaluation screen should immediately disappear on clicking OK on the success message.
- If you still have the evaluation appearing, then you will need to shut down PDF-eXPLODE and request a reactivation again from 3000AD Systems.
- Once you receive notification that is done, proceed to next step of turning off UAC before you do the licensing from step 2 again.
- Turn off UAC - found under Control Panel/ User Accounts. UAC blocks the LF file update, if turned on. [OPTIONAL]
- Reboot the PC (if a Server, take appropriate care to ensure no one is logged on) if UAC has just been turned off.
- On re-starting, go to the installed folder, right click on the file pdfexplode.lf and select Properties. Next select Security tab and click the EDIT button, then highlight Users and check the Full Control checkbox found under theAllow column. Click Apply then OK
- Now you are ready to re-license.
If you receive a success message after licensing and the evaluation and immediately thereafter you get an "Error 69, contact technical support" this implies you have a wrong pdfexplode.lf (license file) in your installed folder. The file is perhaps from a previous version or the License ID does not match the installed product. For example: you have installed V4 by downloading the installer from http://www.pdf-explode.com/TRY NOW. However, you have a License ID for Version 3 and have never purchased an upgrade to V4, then you will get an error 69 when the V3 License ID is entered on a V4 License screen.
If you are upgrading your version of PDF-eXPLODE or just moving the program to another PC, then you can also transfer the PDF-eXPLODE.INI (configuration) file to the new installation as follows:
- If your version was V3 or earlier (prior to Jan 2013), then your INI file will be located under C:\DOCUMENT AND SETTINGS\%USER\APPLICATION DATA\PDF-eXPLODE (for Win XP) or C:\USERS\%USER\AppData\ROAMING\PDF-eXPLODE ( for Win Vista and later). Copy that file to the new [installed folder]\INIS\%USER
- If your version is V18.104.22.168 onwards, then the INI configuration file can be found in [INSTALLED FOLDER]\INIS\%USER
- Open PDF-eXPLODE from the desktop shortcut or from the installed folder and select Printer Menu /Options.
- Go through each screen and verify that the data is as expected. Pay special attention to the correct setting of checkboxes and radio button options. Retype ALL password fields with the password text again. Test your Email connection.
- Once you are satisfied that the INI file is correct, click SAVE to save and exit. You have now successfully transferred your configuration file to the new program location and current version format.
If you are upgrading PDF-eXPLODE from the current version (say V3) to the new version just purchased (say V4), you will need to uninstall the old version, then reboot (recommended if a standalone PC). It is also advisable to install the new version into a different folder.
If you have previously upgraded your license to a later version of PDF-eXPLODE, the old license will forever be deactivated and marked "Upgrade". This means this license can never be used again nor reactivated upon request. The reason for this lies in the fact that the Upgraded new license was purchased at a preferential price representing the difference of the price in the old and new license plus a small admin fee. In reality, you "exchanged" or "traded-in" this license. On-going use of the old upgraded license is illegal and contravenes our End User License Agreement. Any request to reactivate an upgraded license will be refused.