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PDF-eXPLODE Print Server appears to hang when a User’s print output arrives on the server for processing

ISSUE:

PDF-eXPLODE allows a single processing instance. It is possible that 2 instances of the PDF-eXPLODE.EXE exists in the Task Manager and one is causing the other to stall.  OR

The ‘Privilege Level’ in the Win 7/Win 2008 or Win 2003 has not been set up or is incorrectly set up. When a User prints a report on their workstation to the PDFeXPLODE printer, the print output is sent to the server for PDF-eXPLODE processing on the server. Once received, it appears to freeze and is never processed. What can be done? [Applies to PDF-eXPLODE Server versions only]


ANSWER:

If there is more than one instance of PDF-eXPLODE in Task Manager, open Task Manager and close both/all  PDF-eXPLODE EXE's.  If there is a job in the print queue, that will restart once you double click and reopen PDF-eXPLODE.

OR

Win 7 / Win 2008

  • Locate the PDF-eXPLODE.exe in the program folder. 
  • Then right click on the file name in Win Explorer and select 'Properties' from the menu. 
  • When the screen opens, select the 'Compatibility' tab.  
  • Now click the button'change settings for all Users' button in the Privilege Level box. Once this screen appears, check the box 'Run this program as an administrator' in the Privilege Level box at the bottom of the screen and click APPLY




Win XP / Win 2003

  • Locate the PDF-eXPLODE.exe in the program folder. 
  • Then right click on the file name in Win Explorer and select 'Properties' from the menu. 
  • When the menu drops down, select the 'Run As...menu item  
  • Now click the option 'The following user. Enter the user: Administrator and the Administrator's password and click OK 
  • This will save in the registry and you will not need to enter this any time again in the future

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